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Welcome to the HELP Underground. Come here if you have suggestions, need help, have a question, experiencing a problem. For private matters, message adam. HELP is where we collect all the feedback to make the Undergrounds happier, faster, and more enjoyable for everyone.

Help, I can't login in to the Underground.

who's talking here?

a1807925uu 2
a3206943uu 1
The most hated person on lu 1
Kara 4
Kolache House Inc 1
a4191088uu 1
johnsonda6 1
tish 1
jlgg 1

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a3206943uu --- 11 years ago -

I can't login to my UG for some reason, well, I can log in, but if I click anything it takes me back to the login page. So, I created a new acct to see if my old acct got hacked. I get the same problem. What is going on? Anyone here know how to fix it? Thanks! 

The most hated person on lu --- 11 years ago -

Can you click on your profile and delete the old one? And start a new one. If that doesnt work I would personally email adam about the problem. Hope that helps. :) 

Kara --- 10 years ago -

I can't login! The page just refreshes...
In order to login, you need to have cookies enabled on your computer
(yes, funny name). There are several things that may cause cookies to
fail. Check the following:

1. Check to see if you have cookies enabled.

2. Change your internet caching settings:

Clear your temporary internet files and cookies. You do this by going
to "Tools" => "Options" on your browser.
In the same place, change the "Settings" for temporary internet files
to "Every visit to the page"

3. Adjust your firewall settings (Windows Firewall, CA Personal
Firewall, etc) so that cookies are allowed for the site. You might
temporarily turn the firewall off to test if it is the culprit.

To configure Windows Firewall, go to Start -> Settings -> Control
Panel -> Windows Firewall
To configure CA Personal Firewall, add the site name (e.g.
"") to the site's management portion of the

4. Try testing with a different browser (we recommend Firefox: Launch the browser and try to login. If it
works in one browser, but not another, please let us know so we can
investigate. If it fails in both browsers, most likely your firewall
is blocking the cookies. 

a1807925uu --- 10 years ago -

I can't log in either, it says my password is wrong. I sent to have my password sent to my actual account and it is the same one I had been putting in. Can anyone tell me what is going on? 

Kara --- 10 years ago -

You have to request a new pw and we will send you one to your email address. 

a1807925uu --- 10 years ago -

How can I request a new password if I can't log it? This is very frustrating. I have two accounts one for lys and the other is for lu. What do I do? 

Kara --- 10 years ago -

Put your email address and click on forgot password. A new pw will be sent to that email address. 

Kolache House Inc --- 10 years ago -

Please help...I can login @ bookoo but not underground...Underground tells me my account has been shut down... its working :) 

Kara --- 10 years ago -

Good :) 

a4191088uu --- 8 years ago -

I cant log into my account its saying my account was shut can I fix it 

johnsonda6 --- 8 years ago -

I have the same issue as member a4191088uu 

tish --- 8 years ago -

my post isn't there anymore any help on that? 

jlgg --- 5 years ago -

This comment has been flagged as spam 

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